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Who we are

About Mission, principles and governance structure. Board Who leads the association, on video. Governance The five bodies, what each decides and their limits. APMLS and Sync MLS Who sets the rules and who runs the platform.

Governance

Statutes The full text approved by the General Assembly. Code of Ethics and Conduct The ten articles every member commits to. General Assembly Notices, minutes and voting rules. Competition How we cooperate without restricting competition.

Transparency

Report and Accounts Accounts, budget and transparency commitments. Public Positions What we advocate with the regulator.

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Code of Ethics and Conduct

Ten binding articles and three levels of sanction — this is what separates an association from a club.

Read the code →

Dispute resolution

Open a case

For disagreements with an APMLS member — between professionals, or between a consumer and a member — over sharing, remuneration, information or commercial conduct. This is not an ethics report: it is a request for mediation.

Dispute Resolution Regulation · Approved by the General Assembly · No cost to the parties

The other party receives your identification and the account of the case.See the Privacy Policy

Direct contact first

Mediation only proceeds after you have tried to resolve it directly.

Both parties are heard

Each party receives the case and has ten working days to respond in writing.

No ruling on commissions

APMLS assesses compliance with the rules, never the level of fees charged.

Case details

Who is filing the case?

I am an APMLS member I am a consumer

Have you spoken to the other party?

I have already contacted the other party I have not managed to contact them

Subject of the disagreement

Sharing fee Procuring cause Incorrect listing information Improper client contact Advertising without consent Other

Your company

The other party

Name

Your phone

The other party’s contact, if you know it

Optional. It speeds up the notice — without a direct contact the ten working days only start once we manage to reach the party.

Other party’s email

Other party’s phone

Property or listing reference

Date of the events

What happened

🛡 Anti-robot check: 8 + 5 =

What happens next

Admission

We check that the party concerned is an APMLS member and that the subject is mediable. Answer within five working days.

The other party responds

Ten working days to present their version and evidence.

Mediation

A session led by an independent mediator, in person or online. Up to thirty working days.

Arbitration

If mediation fails and both accept, the arbitral decision binds the members. Decision within sixty working days.

⚖ APMLS does not replace the courts or IMPIC. Mediation is voluntary and does not suspend legal deadlines.

An independent non-profit association. We set the rules of real-estate cooperation in Portugal and publicly verify who follows them.

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The Association

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Accreditation

The APMLS Seal Misuse of the seal MLS Cooperation Regulation Dispute Resolution Open a case Legislation and Legal Framework

For Consumers

Verify a Member Rate a Professional For Consumers Review Policy File a Formal Complaint

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