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01
A review is not a complaint

A service review is public and reflects an experience — it is not a formal complaint or a disciplinary process, and APMLS has no power to order refunds or sanctions through it.

02
Confidential reporting channel

If the issue involves a contractual breach, improper charges or unethical conduct by an associated professional, use APMLS’s Confidential Reporting channel: you may identify yourself or remain anonymous, and the Ethics Committee reviews the case with external legal support.

03
Direct APMLS support

If you need guidance, want to clarify an ongoing case, or the matter doesn’t fit the options above, contact the APMLS team directly — we reply within 24 to 48 hours on working days.

04
Legal avenues for refunds

To seek a refund, compensation or contract termination, the correct channel is the Electronic Complaints Book (mandatory for any real-estate brokerage firm) or DECO’s consumer support — APMLS does not replace these legal avenues.

APMLS

An independent non-profit association. We set the rules of real-estate cooperation in Portugal and publicly verify who follows them.

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