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Who we are

About Mission, principles and governance structure. Board Who leads the association, on video. Governance The five bodies, what each decides and their limits. APMLS and Sync MLS Who sets the rules and who runs the platform.

Governance

Statutes The full text approved by the General Assembly. Code of Ethics and Conduct The ten articles every member commits to. General Assembly Notices, minutes and voting rules. Competition How we cooperate without restricting competition.

Transparency

Report and Accounts Accounts, budget and transparency commitments. Public Positions What we advocate with the regulator.

Featured

Code of Ethics and Conduct

Ten binding articles and three levels of sanction — this is what separates an association from a club.

Read the code →

Consumers and members

Dispute Resolution

A clear path to resolve a disagreement — with a member, between members, or over a shared listing — without starting in court. It does not replace the Complaints Book, consumer arbitration centres or the courts.

Dispute Resolution Regulation · Approved by the General Assembly · Free for consumers and members

Open a case The four stages

Dispute Resolution is different from Confidential Reporting. A report flags conduct; here we seek a resolution between two identified parties.

The four stages

1 · Direct contact

Before opening a case, evidence of a direct attempt with the member is required. Many cases end here.

2 · Filing and admission (5 working days)

A form with facts, dates and documents. APMLS acknowledges receipt and checks admissibility within 5 working days. The other party has 10 working days to respond.

3 · Mediation (30 working days)

An independent mediator hears the parties separately and together. Any agreement is put in writing and binds both.

4 · Arbitration (60 working days)

Without agreement, a panel of three arbitrators — two members and one external lawyer — issues a reasoned decision, binding on members.

What can be filed

Consumer

Against a member

Misleading information, lack of fee transparency, breach of the agency contract, discriminatory treatment.

Member

Between members

Disputed procuring cause, failure to honour the fee offer, unauthorised advertising, improper client approach.

What APMLS cannot do

✓ Void purchase contracts or deeds.

✓ Arbitrate disputes between a member and someone who is neither member nor client.

✓ Replace IMPIC in matters of its exclusive competence.

✓ Award damages for non-financial loss.

Tried to resolve it directly without reaching agreement?

File the case: we take the facts, notify the other party and schedule mediation. No cost for consumers or members.

Open a case →

An independent non-profit association. We set the rules of real-estate cooperation in Portugal and publicly verify who follows them.

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The Association

About Board Governance APMLS and Sync MLS Code of Ethics and Conduct General Assembly Competition Report and Accounts Public Positions

Accreditation

The APMLS Seal Misuse of the seal MLS Cooperation Regulation Dispute Resolution Open a case Legislation and Legal Framework

For Consumers

Verify a Member Rate a Professional For Consumers Review Policy File a Formal Complaint

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