Rate the service you received — your experience helps make the market more transparent.

Ten binding articles and three levels of sanction — this is what separates an association from a club.

A verifiable trust symbol — the personalised seal files are available in the Member Area.

Those who join the first round help write the rules — and are recorded as founders.

Statutes, code of ethics, regulations and accreditation criteria — public, with each document's access level shown.

Reviews reflect personal, genuine service experiences with APMLS-accredited professionals, in the context of a residential sale, purchase, rental or investment process.

Every review undergoes email verification and may be subject to human moderation before publication, under the Service Review Regulation.

APMLS may request additional evidence of the service relationship (contract, correspondence, scheduled viewing) before publication, to confirm the experience is genuine.

Professionals are entitled to a single public response, also subject to moderation, under the right of reply set out in Article 24 of the Press Law (Law No. 2/99), applied by analogy.

APMLS does not produce rankings, awards or competitive comparisons between professionals — each review is presented on its own, with no ranking order.

Reviews that breach this policy, the APMLS Code of Ethics or general law may be rejected, removed or reassessed, without prejudice to the author’s or professional’s right of appeal.

Offensive or discriminatory content, or content amounting to defamation under Articles 180 to 183 of the Penal Code, is not published, regardless of the truthfulness of the review’s other elements.

This policy is complementary to Law No. 15/2013 of 8 February (legal regime for real-estate brokerage) and does not replace the information duties it sets out for firms in the sector.