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Service Review

Your experience helps build a more transparent, accountable and professional real-estate market.

APMLS lets consumers responsibly and verifiably review the service provided by associated professionals. Reviews are subject to verification and moderation before publication.

What the ISS is

ISS — Index of Service Satisfaction

The ISS is the average of the scores clients gave the service they received from an APMLS member. It is a report from people who hired them — not an APMLS assessment.

The ISS is not accreditation. APMLS Accreditation assesses a company against published standards. The ISS is satisfaction reported by clients. A member may hold valid accreditation and a low ISS, or the reverse: they measure different things.

Who can leave a review

Anyone who received service from an APMLS member. You do not need to have completed a transaction.

·You must confirm your email before the review goes to moderation. Without confirmation it is never published.
·You may attach evidence — a contract, CPCV, email exchange or invoice. Those who do get the “evidence on file” mark; those who do not are published as “no evidence supplied”.
·You choose how you appear publicly: full name, first name with surname initial, or “Verified consumer”.
·Your contact details and evidence stay private — visible only to the APMLS team, never on the website.

What is scored

Eight criteria, each from 1 to 5. Leave blank any that do not apply to your case — criteria you skip do not count towards the average.

1 Communication
2 Meeting deadlines
3 Transparency of information
4 Professionalism and conduct
5 Market knowledge
6 Documentation and contracts
7 Problem solving
8 Aftercare

How the number is calculated

Simple arithmetic, so any reader can reproduce it.

1 Each review is worth the mean of the criteria that person scored.
2 The member’s ISS is the mean of those reviews, to one decimal place.
3 No weighting, no adjustment for age, no APMLS correction.
4 Below three published reviews no score is shown: a single opinion should not define a company.
The bands
Excellent 4,5 – 5,0
Good 3,5 – 4,4
Fair 2,5 – 3,4
Poor 1,5 – 2,4
Very poor 1,0 – 1,4
Shown from 3 published reviews onwards

Moderation and right of reply

·APMLS reads every review before publishing. Nothing is published automatically.
·Removed: personal data, abuse, accusations of crime, and content that belongs in a report or mediation.
·Not removed: a negative review that follows these rules. A member cannot ask for removal because it is unfavourable.
·The member reviewed may reply at any time, with no deadline. The reply is published alongside the review, never instead of it.
⚠

How to review responsibly

This review is about the service you received — communication, meeting deadlines, professionalism. Describe your experience factually and objectively; APMLS moderates every review before publication.

·Be specific: describe what happened, when and in what context, rather than generalizing.
·Avoid insults or unsubstantiated accusations — false statements may amount to defamation, with civil and criminal liability for whoever writes them.
·APMLS moderates every review before publication and may refuse or remove content that breaches these rules.
·Suspected crime, fraud or serious misconduct should be reported to the authorities — not substituted by a public review.

When it is not a review

Some situations a public review will not resolve, and where it can harm your case.

Suspected breach of the Code of Ethics, misuse of the seal, or serious misconduct File a complaint →
A specific dispute with a member that needs resolving Request mediation →

Suspected crime or fraud should be reported to the competent authorities. A public review is not a substitute for that report.

Step 1 of 5 · Selected professional

Selected professional

Member being reviewed

Only APMLS members can be reviewed.

About the service you received

What was your relationship to the service you received?
Approximate date or period
Municipality
Was the transaction completed?
Transaction / Sync MLS reference (optional)
Agency / brokerage (optional)
Property or properties involved

Visible only to the APMLS team.

Evidence (optional)

Contract, CPCV, invoice, email exchange — anything showing you worked with this member. PDF, JPG, PNG or Word, up to 8 MB each, maximum 5 files. Never published.

You don't need to give the full property address. Sensitive information is visible only to the authorized APMLS team.

Rate the service you received

1 = very dissatisfied · 5 = very satisfied · blank = not applicable

Communication
Meeting deadlines
Transparency of information
Professionalism and conduct
Market knowledge
Documentation and contracts
Problem solving
Aftercare

Your comment

Public title
What went well? (min. 10)
What could have been better?
Additional comments (optional)
⚠ Do not include phone numbers, addresses, documents, financial data, health information or other personal data in the public comment.

Identification and consent

This information is private and used only for verification. It is not published.

Full name
Email
Phone (optional)
Country
How would you like to be identified publicly?
🛡 Anti-robot check: 2 + 5 =
Why we ask for this

We confirm that only APMLS-associated, verified professionals can be reviewed.

APMLS

An independent non-profit association. We set the rules of real-estate cooperation in Portugal and publicly verify who follows them.

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